Our guarantees
Our Service Guarantee
Every booking we take across Adelaide comes with our service guarantee. Five clear promises that hold us to a standard most plumbers will not, backed by Lic. #333997 and a family-owned team.
Every booking we take across Adelaide comes with our service guarantee. Five clear promises that hold us to a standard most plumbers will not, backed by Lic. #333997 and a family-owned team.
Five standards apply to every booking, and each one traces back to how the business has been run since the start.
On time, every time. If running late, we call.
Lic. #333997, fully insured, a decade on the tools.
We treat your home with the same respect we would give our own. Drop sheets on the floors, tidy vans, work area left cleaner than we found it. No mess, no rush.
Fixed quote in writing before work starts.
Backed by over 500 5-star reviews from local homeowners. Family-owned, locally run, accountable for every booking. The reviews are public, real, and earned one job at a time.
We built this standard because of the trade we walked into. A decade ago the same complaints kept coming up. The plumber did not show. The price doubled at the end. The bathroom was left in worse shape than when the job started. We did not want to run another business like that, so we set the bar where it should have been and hold ourselves to it every time.
The promises above translate into a short list of things you can count on.
The Service Guarantee is one of three we put in writing. The other two cover what happens after the work, and how to spread the cost of a bigger job.
If a fault occurs due to how we did the work, the team returns and fixes it at no cost to you. Workmanship covered for the life of the install.
Spread the cost of a larger job across interest-free Humm instalments. The work goes ahead now while the price is repaid over time. Ask the team for details.
Call us on (08) 8451 3952 for 24/7 emergency response or to book a planned job. New customers get $50 off the first service, backed by our Lifetime Labour Warranty.